How United Energy Audits protects your information
We collect only what we need to respond to your inquiry, schedule audits, and deliver the services you request. We do not sell your data. This notice explains what we collect, how we use it, and the choices available to you.
Last updated: December 9, 2025
Information we collect
We collect information directly from you when you complete our forms, speak with us, or use our website. Below is a summary of the main categories and why we need them.
Contact & Identifiers
Details that let us respond to you and schedule service.
- Name, email address, and phone number
- Service address, city, and home type you provide in forms
- Preferred way to reach you and communication history
Energy & Property Details
Information you share so we can qualify and plan work.
- Primary concerns (high bills, comfort issues, solar interest, etc.)
- Project needs, timelines, and financing preferences discussed with us
- Audit observations and recommendations prepared for your property
Service Communications
Records that help us deliver support and follow through.
- Form submissions, emails, call notes, and follow-ups
- Appointment scheduling details and status updates
- Documents or photos you choose to send us
Site & Device Context
Limited technical data collected when you use our site.
- IP address, browser, and device type captured in server logs for security
- Basic usage information (pages visited, timestamps) to improve performance
- Cookies only where needed for core site functionality
What your information enables
We use your information to deliver the services you request and to keep those services secure and reliable.
Respond & Schedule
Reply to inquiries, qualify homes for an audit, and coordinate appointments or consultations.
Deliver Services
Prepare assessments, proposals, and project plans; manage implementation with your direction.
Communicate Updates
Send confirmations, service updates, and educational resources. You can opt out of promotional emails at any time.
Safety, Compliance, and Improvement
Protect against fraud and abuse, maintain records, improve our website and services, and meet legal obligations.
When we share information
We share personal information only when needed to deliver the service you request, comply with law, or protect our customers and business.
Service Providers
Vetted vendors that help us operate (hosting, email, scheduling, CRM). They process data under our instructions.
Implementation Partners (With Your Direction)
Contractors or rebate/financing partners needed to deliver the services you request. We share only what is necessary to proceed.
Legal and Safety
When required by law, to respond to lawful requests, or to protect our rights, customers, or the public.
Data retention, security, and children's data
We keep your information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records. If you ask us to delete your data, we will honor the request unless we need to keep it for legal or operational reasons.
We use industry-standard safeguards to protect your data, but no method of transmission or storage is 100% secure. Please contact us right away if you believe your information has been misused.
Our services are not directed to children under 13, and we do not knowingly collect information from them.
Your choices and rights
- Update or correct your information by contacting us.
- Opt out of marketing emails at any time; service-related messages will still be sent when needed to complete your request.
- Request access to or deletion of your personal information, subject to legal and contractual limits.
- Ask questions about how your data is handled or lodge a complaint—reach us using the contact details below.
Questions or requests
Contact us about privacy
If you have any questions, want to exercise a privacy right, or need to update your information, please reach out. We aim to respond within one business day.
We will update this notice when our practices change. Significant changes will be communicated on this page.